Salon Etiquette

Alchemy & I Salon Etiquette

CHILDREN

We have created a salon environment to give you and other clients a relaxing time! Because of this we have a NO CHILDREN under the age of 13. This strict policy is not just for our health & safety or regulation purposes, it also gives our clients peace to relax.

PETS

As with our children policy we also have a NO PETS policy, this is excluding service dogs.

PHONES

During your visit we request that you keep your phone on silent/vibrate. If you need to use your mobile phone, please use a quiet voice to ensure other guests have a relaxing experience.

SPA ACCESS

Access to salon facilities and Cecily day spa is exclusively reserved for guests with an appointment for treatments, or a Spa Experience reservation.

CANCELLATION POLICY

A 50% charge will be incurred for any treatment not cancelled at least 48 hours prior to your scheduled time. Late arrival will shorten your appointment time.

DEPOSIT POLICY

Any payment or deposit paid for your appointment is non-refundable and will be placed as a credit on your account with us. This is can be used for future appointments or product purchases.

PRICES

All prices quoted are subject to change at any time, depending on length/thickness of hair (this will be discussed before your service begins). Gratuities are not included and are welcomed at your discretion.

GIFT VOUCHERS

Gift vouchers can be used as full or part payment for any service. Gift vouchers cannot be exchanged for cash and the full value of the card must be used prior to its expiry date. All gift vouchers are valid for 12 months. Please keep your gift voucher code to hand.

SKIN TESTING

Skin tests are required for new clients before all colour services. Skin tests will also be required every 6 months for existing clients.

COMPLAINTS POLICY

Whilst we strive to create incredible results every time, if you are unsatisfied with any aspect of your service, please contact us straight away.

PRODUCT REFUNDS

Retail products can only be refunded if the product is unopened and in its original packaging and proof of purchase is provided OR if there is a fault with the product.

COLOUR FORMULATIONS

We are not able to pass on your colour formulations to either yourself or any third party.

SPECIAL OFFERS

Unless otherwise stated, all special offers can only be used independently and not in conjunction with any other offer. Each offer applies exclusive to one person and cannot be reused. All special offers must be presented at the time of payment as transactions cannot be altered. All promotional material holds no cash value and cannot be reimbursed.

Address

136 High St, Berkhamsted HP4 3AT

Call Us

01442 871184

Email Us

info@alchemyandi.co.uk

careers@alchemyandi.co.uk